Janeva Shipping Policy

At Janeva, we carefully prepare each order to ensure your products arrive beautifully and securely.

Order Processing

Orders are processed within 2–5 business days after purchase.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Shipping times vary depending on your location and selected shipping method.

Estimated delivery times begin after your order has been processed and shipped.

Please note that shipping delays caused by carriers, weather, holidays, or circumstances outside of Janeva’s control may occur.

Order Tracking

Once your order ships, you may track your package using the tracking information provided in your shipping confirmation email.

Lost or Delayed Packages

Janeva is not responsible for packages that are lost, stolen, or delayed after confirmed delivery by the shipping carrier. If you experience an issue with your delivery, please contact the carrier directly and reach out to our team for assistance.

Thank you for your patience and for allowing Janeva to be part of your self-care routine.