Janeva Return & Refund Policy

At Janeva, we want every experience with our products to feel intentional, elevated, and exceptional. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

• Unused and unopened
• In its original packaging
• In the same condition that you received it

Due to the nature of haircare and personal care products, we are unable to accept returns on products that have been opened, used, or altered for health and safety reasons.

To begin a return, please contact us at hello@janeva.co with your order number and reason for the return. Our team will provide the next steps.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method. Please allow your payment provider additional time to reflect the refund.

Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

We take great care in preparing every Janeva order. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item. We will work with you to resolve the issue.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return your eligible item and place a new order.

Order Cancellations

Orders begin processing quickly to ensure timely delivery. If you need to cancel your order, please contact us as soon as possible. We cannot guarantee cancellations once an order has entered processing or fulfillment.

Thank you for choosing Janeva. We appreciate your trust and are committed to creating a beautiful experience from purchase to delivery.